Returns & Exchanges
Returns and Refunds
Offering a smooth and hassle-free experience to you is our top priority. Our return policy is very flexible and customer friendly, we try to accommodate our customers as much as we can, we provide replacements for the following: -
- A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
- If you identify quality or a manufacturing defect on the received product
- If the product is received in a damaged condition
If the product doesn’t fit into your expectations, we will be issuing store credit for your order after deducting partial cost of shipping & restocking based on invoice value as follows -
- Rs. 0.00 - Rs. 990 - Rs. 150
- Rs. 1000 - Rs. 2990 - Rs. 350
- Rs. 3000 - Rs. 4999 - Rs. 500
- Rs. 5000 and above – 10% of order value.
How do I know if an item is eligible for return?
At House Of Objects, we strictly follow international standards. We check, re-check and then check again before we ship. Yet, it does so happen that you may occasionally wish to return/exchange your purchase, we offer a 48 hours no-questions-asked return policy, i.e., you can place a return request within 48 hours of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact. Please note we will NOT be accepting any returns if they are not in its original packaging.
To schedule the return/exchange,
Whatsapp us at +91 9819127725 or email us at email@example.com
However, there are certain exceptions to this policy wherein we will not be able to process a return:
- Certain products for which the product page explicitly states as “Sale”.
- We do not offer returns on the following brands unless product is damaged in transit.
Artsy Design Co, Keep it Fun/ctional, Mohh, Opaque Studio, Outline, Rad Living, Saphed, The Yarn Story, Tula, Urban Ensemble, Veda homes, Koyo Studios, Pitara Project
- Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition. We are not liable for any damage during return transit.
- Any item where the return request is initiated more than 48 hours after delivery.
- Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.
Do you offer reverse pickups?
- We offer a reverse-pickup service for many, but not all pin codes.
If your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at 12, Shriji Krupa, Swastik Society, N.S. Road 2, Juhu Scheme, Mumbai - 400056. In such cases, restocking fees will not be charged.
What if I have received a damaged product?
- We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 48 hours of receiving your order. Once the refund request is approved, we will you provide free replacement. Please mention your order number when you reach out to us.
What about the refundable amount?
You will receive a store credit in the form of a discount voucher that will be valid for a period of 6 months on future purchases.
- Furniture & Flowers are not applicable for return unless damaged in transit
- The entire value of the discount code must be consumed in one single order, and it cannot be applied across multiple orders.
Finally, please note that only the product cost (less shipping fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.
All orders are processed immediately. We will not be able to cancel any orders once placed.